Frequently Asked Questions

Everything you need to know about shopping with The Resource Room.

1. Are your products physical or digital?

All products available at The Resource Room are digital products. No physical items will be shipped to you.

2. How will I receive my purchase?

After your payment has been successfully processed, you'll receive access to your digital product. Your download link will be provided on the order confirmation page and/or sent to the email address you entered at checkout.

3. How quickly will I receive my order?

Our digital products are designed for instant access. Once your payment is confirmed, you can access your purchase without waiting for shipping or delivery.

4. What file formats will I receive?

File formats vary depending on the product. The specific file type and what's included will be clearly stated on each product page before you purchase.

5. Can I print my digital products?

Yes, if the product is designed as a printable resource. Please check the individual product description for printing instructions and recommended formats.

6. Can I use my purchase on my phone or tablet?

Most of our digital products can be accessed on a phone, tablet, laptop, or computer. However, compatibility may vary depending on the product and file type.

7. I haven't received my download. What should I do?

First, check your spam, junk, promotions, and other email folders.

If you still can't find your download, contact us with your order details and we'll help you get access to your purchase.

8. I entered the wrong email address. Can you help?

Yes. Contact us as soon as possible with your order information and the correct email address. We'll do our best to assist you.

9. Can I get a refund?

Because our products are digital and can be accessed immediately, all sales are generally final.

However, if you experience a genuine technical issue that prevents you from accessing your purchase, please contact us and we'll work with you to resolve the issue.

Please see our Refund Policy for more information.

10. Can I share my digital purchase?

No. Your purchase is intended for personal use only, unless the product specifically states otherwise.

Please do not share, resell, redistribute, reproduce, upload, or commercially distribute our digital products.

11. Can I resell your digital products?

No. Our digital products may not be resold, redistributed, copied, or repackaged for resale.

12. Can I use your products commercially?

Unless a product specifically includes a commercial-use licence, our products are for personal use only.

Please check the product description and licence terms before using any resource for commercial purposes.

13. Do you offer custom digital products?

At this time, our products are offered as ready-made digital resources. If we offer customisation services in the future, we'll provide the details on our website.

14. How can I contact The Resource Room?

If you have a question about an order, download, product, or anything else, please contact us through our Contact Uspage.

We're happy to help.

Still have questions?

Can't find what you're looking for?

Get in touch with us and we'll be happy to assist.